Valo is a subscription-based mobile application that provides AI-powered personal coaching and guidance for individuals navigating relationship challenges, emotional healing, and personal growth. The app delivers daily structured conversation sessions with an AI coach, personalized goal tracking, progress monitoring, and wellness tools including guided breathing exercises.
Users interact with the app through daily wave-based conversations that adapt to their individual situation and progress over a structured journey. Valo is intended for personal use only and does not constitute professional mental health treatment, therapy, or medical advice of any kind.
The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.
We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws and treaties around the world. The Content and Marks are provided "AS IS" for your personal, non-commercial use only.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your personal, non-commercial use.
No part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, transmitted, distributed, sold, or otherwise exploited for any commercial purpose without our express prior written permission.
By sending us any question, comment, suggestion, idea, or feedback ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You are solely responsible for what you post or upload and expressly agree to reimburse us for any losses arising from your breach of these terms or any third party's intellectual property rights.
By using the Services, you represent and warrant that:
If you provide any information that is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account.
As a user of the Services, you agree not to:
The Services may provide you with the opportunity to create, submit, post, or transmit content including text, writings, audio, photographs, comments, suggestions, or personal information ("Contributions").
When you create or make available any Contributions, you represent and warrant that your Contributions are original to you, do not violate any third-party rights, and comply with these Legal Terms.
You and the Services agree that we may access, store, process, and use any information and personal data that you provide in accordance with our Privacy Policy.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your Contributions.
We reserve the right, but not the obligation, to:
These Legal Terms shall remain in full force and effect while you use the Services.
WE RESERVE THE RIGHT TO DENY ACCESS TO AND USE OF THE SERVICES, TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS. WE MAY TERMINATE YOUR USE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance resulting in interruptions, delays, or errors. We have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime.
These Legal Terms shall be governed by and construed in accordance with the laws of the State of California, United States. You irrevocably consent that the courts of California shall have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms.
To expedite resolution and control the cost of any dispute, the parties agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other at support@joinvalo.com.
If informal negotiations fail, any dispute shall be referred to and finally resolved by binding arbitration. The arbitration shall take place in California, United States. The number of arbitrators shall be one (1). The language of the proceedings shall be English. The governing law shall be the substantive law of California.
The parties agree that any arbitration shall be limited to the dispute between the parties individually. No arbitration shall be joined with any other proceeding, and there is no right or authority for any dispute to be arbitrated on a class-action basis.
The following disputes are not subject to arbitration: (a) disputes seeking to enforce or protect intellectual property rights; (b) disputes related to allegations of theft, piracy, or unauthorized use; and (c) any claim for injunctive relief.
Any cause of action or claim you may have arising out of or relating to these Legal Terms or the Services must be commenced within one (1) year after the cause of action accrues. After this period, such cause of action or claim is permanently barred.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, OR ANY UNAUTHORIZED ACCESS TO OUR SECURE SERVERS.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
Our liability to you for any cause whatsoever will at all times be limited to the lesser of (a) the amount paid by you to us in the three (3) months preceding the claim, or (b) one hundred US dollars ($100.00).
Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
We will maintain certain data that you transmit to the Services for the purpose of managing performance of the Services and data relating to your use of the Services. Although we perform regular backups, you are solely responsible for all data that you transmit.
We retain user data for the duration of the active subscription and for up to 30 days following account deletion to allow for account recovery. After 30 days, all personal data — including conversation history, intake responses, and mini goal data — is permanently deleted from our servers.
Users may request immediate permanent deletion of their data by emailing support@joinvalo.com.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.
⚠️ Valo is not a licensed mental health provider, therapist, psychologist, counselor, or medical professional of any kind.
All content generated by Valo — including AI coaching conversations, mini goals, behavioral challenges, pattern tracking, and all other features — is provided for personal growth and informational purposes only and does not constitute medical advice, psychological treatment, therapy, or any form of licensed mental health care.
Users are solely responsible for any decisions, actions, or outcomes resulting from their use of Valo or any content generated within it. Valo assumes no liability whatsoever for any direct, indirect, incidental, consequential, emotional, psychological, or financial damages arising from the use of or reliance on any content provided through the app.
If you are experiencing a mental health crisis, suicidal ideation, thoughts of self-harm, or require emergency assistance: contact a qualified mental health professional immediately, or call or text 988 (Suicide and Crisis Lifeline).
By using Valo you explicitly acknowledge that the app is not a substitute for professional mental health care and that you use the service entirely at your own discretion and risk.
All coaching content, responses, observations, reframes, behavioral challenges, and recommendations delivered through Valo are generated by artificial intelligence — specifically Anthropic's Claude language model. AI-generated content may occasionally be inaccurate, incomplete, inconsistent, or inappropriate for your specific situation.
Valo does not guarantee the accuracy, completeness, suitability, or appropriateness of any AI-generated content. The AI coach does not have professional training, licensure, or certification of any kind. Users should exercise independent judgment when interpreting or acting on any content generated within the app.
Anthropic's processing of user data through the Claude API is governed by Anthropic's own privacy policy and terms of service, available at anthropic.com.
In the event of a merger, acquisition, asset sale, or any other business transaction involving Valo or its parent entity, user data — including all personal information, conversation history, and account data — may be transferred to the acquiring or successor entity as part of that transaction.
Users will be notified via email at the address associated with their account at least 30 days prior to any such transfer. Users will have the option to request permanent deletion of their data before the transfer occurs by contacting support@joinvalo.com.
Any acquiring entity will be required to honor the terms of this privacy policy and these terms of service, or notify users of any material changes before implementing them.
Users may cancel their subscription at any time through their Apple App Store account settings. Cancellation takes effect at the end of the current billing period. Access to Valo continues until the end of the paid period.
All purchases made through the Apple App Store are subject to Apple's refund policy. Valo does not process refunds directly for App Store purchases. To request a refund please visit reportaproblem.apple.com.
Valo may issue refunds at its sole discretion in the following circumstances:
Refund requests may be submitted to support@joinvalo.com and will be reviewed within 5 business days.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date through your Apple App Store account settings. Valo does not have the ability to cancel subscriptions on your behalf.
Users agree to engage with Valo honestly and in good faith. Submitting false or deliberately misleading information during onboarding or in conversations with the AI coach undermines the effectiveness of the program and is a violation of these terms.
Users may not attempt to manipulate, jailbreak, or override the AI coaching system through their inputs. Users may not use Valo to generate content for commercial purposes, redistribute AI-generated coaching content, or attempt to replicate Valo's coaching methodology.
Valo reserves the right to terminate accounts that violate these terms without refund.
These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
We may assign any or all of our rights and obligations to others at any time. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
To resolve a complaint regarding the Services or to receive further information, please contact us at: